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covid-19 updates

Solutions for a Challenging Time

Bikes are essential - for transportation, for stress relief, and for staying active and healthy. We have the gear that you need to ride responsibly, including helmets and visibility equipment, and we have curbside pick up options to help you shop safely. 

We are Open and here to serve you following CDC, National and State Orders. Face masks are required to enter any of our stores.

Where's My Bike?

Many of you have ordered bikes this year that are taking their time arriving, and we know we've been difficult to reach by phone. If you ordered a bicycle and would like an update on the ETA, click the button below to let us know which bike it is and we'll track it down for you.

We're All In This Together

We can all agree that 2020 has been a wild ride so far, but we're all in this together. Your ongoing patience and continued support have allowed us to stay open to serve our community, and we can't thank you enough! We've outlined some very important operational changes below.

  • Communication: Give us a call, we would love to speak with you. That being said, we apologize if we don't pick up or the phones are busy. The increased call volume has been a challenge. Please leave us a message or wait and call us back, we will get to you. We are working on this daily and appreciate your patience.
  • How To Shop:
    • Over the phone with curbside pickup.
    • In-Store Walk Ups: You are welcome to browse inside, but may be asked to wait for the next available sales associate if the store is at full capacity.
  • Updated Hours: We're open 11am to 6pm on Monday through Friday, and 10am to 5pm on Saturdays. Our stores are closed on Sundays.
  • Repairs: Please stop by or give us a call to let us know what your bike needs and we will set up a time for you to bring the bike in for service.
  • Patience: Your patience is greatly appreciated! It's a stressful time for everyone and due to social distancing precautions and high demand, everything takes longer than usual.

CURBSIDE PICK UP

Order online at trekbikes.com or by phone and we will deliver your order to your vehicle. 

BUYING A NEW BIKE

Due to the current pandemic and the unprecedented level of customer demand, our supply of new bicycles is extremely limited at the moment. Call us and we'll help you find something in-stock or we will help you backorder your next bicycle.

SHOPPING FOR GEAR

If you are looking for a light, basket, bag, etc, it's business as usual. However, we are not allowing customers to try on apparel, with the exception of shoes and helmets. Should you purchase an item that doesn't work for you, you are able to return it for a refund or an exchange. 

Learn more about our return policy

Safety Procedures

  • Vigilant and frequent cleaning and disinfecting standards beyond CDC recommendations
  • Maintaining a 6 foot personal space to the greatest extent possible
  • Limiting number of total people in store
  • Guests or Team Members who are showing flu like symptoms are not allowed in the building
  • Face masks are required to enter our stores.

This is a dynamic situation, and we will continue to respond appropriately as new information is made available.