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Service & Repair

We Work on Any Bike

Our bike service staff is professionally trained and certified to work on all bicycle makes and models - not just the ones we sell. We work hard to get your bike back to you in a timely manner so you don't miss out on ride time.

Two mountain bikers riding with left legs in the air

Free Tune-Up for New Bikes

Did you know? When you buy a bike from one of our stores, your first tune-up is free in the first year. We'll check over all the bolts, check your tire pressure, and adjust your brakes and shifting so everything feels just like it did the day you bought it. Click the button below to see our service schedule recommendations.

Service Schedule

Give Us a Call

Walk-ins are always welcome and estimates are always free. 

But, if you would like to talk to one of our mechanics before bringing your bike in, you can reach our stores with the phone numbers below.

Lake NormanSouth Charlotte
(704) 663-8812(704) 619-5802

Level 1


Recommended every 50 hours

  • After a bike wash, we’ll dial in your brakes, tune and adjust your shifting to perfection, and ensure that all fasteners are torqued to manufacture specifications. For a Level 1 tuneup, everything will be torqued, aligned, and adjusted.

    • Align and adjust brakes
    • Align and adjust shifting
    • Adjust headset
    • Inspect bottom bracket
    • Bike wash
  • Replacement parts not included in service package price.

Level 2


Recommended every 50-hours

After a bike wash and thorough deep clean of the drivetrain, we’ll true and tension the wheels, dial in your brakes, tune and lube your shifting to perfection. For a Level 2 tuneup, everything will be cleaned, tensioned, aligned, and adjusted.

Level 2 includes everything from the Level 1 plus:
• Remove and deep clean all drivetrain components
• Lateral and vertical wheel true

Additional 50-hour Suspension Service Recommended for Mountain:
• Fork seal and rear air can service

Replacement parts not included in service package price.

Level 3


Recommended every 100 hours

Every bolt, every bearing, every part. We’ll start by stripping your bike to the bare frame for a deep clean and inspection, then we’ll re-lube inner surfaces and rebuild it. If it’s been a while, or if you have put serious miles in all-conditions, this one’s for you. For a Level 3 tuneup, the entire bike will be stripped, cleaned, lubed, and tuned to perfection.

Level 3 is everything included in Level 2 plus:
• Disassemble entire bike and deep clean all parts
• Overhaul and replace all bearing systems
• Flush and replace hydraulic fluids
• Replace and re-route all cables and housing
• Overhaul front and rear mountain bike suspension and dropper post

Replacement parts not included in service package price.

*Pricing may vary for bikes with suspension. Ask your service technician for details.

Trek Bicycle Suspension

Suspension Service

Fork Damper Rebuild$125
Fork Dust Wiper Replacement
Rear Pivot Bearing Replacement
Shock Seal Replacement
Shock Eyelet Bushing Replacement

Weekly Bike Tire Changing Clinics

Come in with your bike and we will show you how to quickly repair a flat tire.

There will be a question and answer session so that we can answer any question you may have about your bike!

Schedule: Every Saturday at 3PM. BOTH Stores!

Learn More

Home Bike Repair 

We recommend having a few products at home to help you keep your bike in excellent working condition between your annual tune-ups. We have an excellent selection of essential tools, lubricants and cleaning products, and quality work stands. Shop online and pickup your items for free on your next shop visit.